Plunket nurses and PlunketLine telenurses can only provide information and advice for enquiries made from within Aotearoa New Zealand. If you are outside New Zealand, please contact a local health service or parenting support service in the country you are in.
We do our best to make sure the information we share is accurate and consistent with current knowledge and practice in New Zealand. However, knowledge and practice can change over time, and every child and whānau situation is different – you may need personalised advice that can’t be provided through this website or online channels.
Please note that enquiries sent through this site, or via our social media messaging, can take up to three business days for a response.
Virtual Agent / ChatBot (automated support)
This website may include a Virtual Agent/Chatbot to help you find information and understand your options. Because it’s an automated tool, it may not always be complete or correct. The Virtual Agent/Chatbot does not provide diagnosis, clinical decision-making, or personalised medical advice.
Not a substitute for professional advice
Information and responses provided through this website, our online messaging channels, or the Virtual Agent/Chatbot are not intended to replace a consultation with an appropriately qualified health professional. We cannot guarantee that information provided through these channels will meet your child’s, or your, health or parenting requirements.
If you'd like to talk to someone now
If you would like to speak to a Plunket telenurse now, please phone PlunketLine 0800 933 922. If you are concerned about an unwell child or require health advice for you or your family, please contact Healthline on 0800 611 116. Both these numbers operate 24 hours, 7 days a week.
A note about privacy
For your privacy, please avoid sharing sensitive personal or health information in public areas online. How we collect, use and protect personal information (including information shared through messaging and chatbot technology) is set out in our Privacy Policy.
